Focus On Mexico

Communications

  • Communitations header

     

    Communicating in the Lake Chapala area

    It's easy. Good-bye!

    Okay...I'm just joking; I'm not leaving. But it really is that easy. Just like you don't have to ask about how to communicate when you move to a new area of the United States or Canada, it's pretty much that simple here. There are a few things to know, and that's where we want to help.

    Communications is one of the areas that has experienced rapid advancement in the past several years in the more populated areas of Mexico. For the most part, phones and the internet are readily available. Within this section, we will address what types of communications are available here in the lakeside area.

    Telephones (including dialing Mexican phones!)
    Emergency Numbers
    Vonage, Skype, etc. (voice over internet)
    Getting TV in Lake Chapala, Mexico
    Getting Mail Service (MBE, Handy Mail)


  • As other information becomes available, this section will be updated, so check back often.    Focus would like to make Ask Focus as complete as possible, so if there is something that we have not included, please send us the information by clicking here and going to the Ask Focus content suggestion... 


  • Telephones

    Mexico's telephone network is one of the most well-developed in Latin America.  Telmex, Mexico's dominant and near-monopoly telephone operator has a very tight grip on the Mexican communications market, despite the opening up of its communications network to competition; a pre-requisite of Mexico's entry to the WTO (World Trade Organization).

    And, actually, the one thing most newbies have problems with is how to call other people using a cell phone or a land-line. Below are the basics.

    First of all, most people in Mexico space their phone numbers differently. They tend to memorize and repeat phone numbers (and other numbers too) in groups of two or three. Americans and Canadians remember their numbers in the 123-456-7890 format. In Mexico, you might hear 1234-56-78-90 or 12-34-567-890.  It’s amazing how just switching where the space goes in a number can confuse a person! Try it sometime...when someone asks for your phone number, give it to them in a different cadence. You will suddenly see a perfectly sane person's eyes cross and witness their inability to write your number down!

  • Types of Telephone Service

     Land Line Phones in Lake Chapala, Mexico

    You have a couple of options when signing up for your landline phone here in the Lake Chapala area. One plan offers 100 free landline minutes and the other offer 200 free minutes.  By the way, a house Telmex phone line will get the first 100 (or 200) calls per month free. A business Telmex phone line pays for every call. If you call a cell phone from your landline, you will be charged a separate amount. Land Line

    Most land line phones (you typical house phone) in the Lake Chapala area is provided by TelMex. However, with cable companies establishing a presence, you can get cable TV, a local phone and the internet all in one package.

    Landline phones have a lower price for calling time and the hardware costs less than cell phones. al However, if you plan on having DSL (high speed internet provided by Telmex), you will have to have a landline phone and local number.

    For information on landline phones see "Getting a Phone ".

     Cell phones in Lake Chapala, Mexico

    Cell PhonesCell phones in the Lakeside area is really quite simple if you know the basics. Having a prepaid cell phone can be a tremendous time saver and can alleviate a lot of stress if you are away from a landline or have an emergency while driving.

    Most of us here have a prepaid cell phone. A prepaid cell phone service is one where you pay in advance for the calls that you make. This is very different from what most North Americans are used to from their local cellular companies.It's kind of nice not having a contract too...it's much easier to budget your money when your cell-phone is prepaid. Also, you don't need to use a phone card. You can electronically charge your cell phone at Oxxo (Mexico's version of 7-11) or Walmart. 

    If you are using your cell phone that is still on a North American service, it will work fine; however, your next invoice may be a shock, so beware!

    Cell phones and services can be purchased from various places such as as a Telcel outlet, OXXO, 7-11, etc.. To learn how to get a cell phone and its service, see "Getting a Phone  "

    Phone cards for use on Land Line

    Phone cards ("tarjetas telefonicas") for use in pay phones can be bought at newstands and in pharmacies in denominations of 30, 50 and 100 pesos. Pay phones do not accept coins. When buying a phone card for pay phone use, specify that you would like a "tarjeta LADA," because pre-paid cell phone cards are also sold in the same establishments.

    Calling from a pay phone is the most economical way to call, though all long-distance phone calls are more expensive from Mexico than from most other countries. Other options include calling from your hotel, or calling from a "caseta telefonica," a business that has telephone and fax service.

    Dialing Mexican Phones

    When calling a local number in Guadalajara from the U.S. or Canada (or from Vonage) you would dial 011 52 33 before the number shown.

    For instance, to call the Consulate in Guadalajara (from the U.S. or Canada): 011 52 333-268-2100

    When calling a local number in Guadalajara from within the country of México you would dial 01 33 before the number shown.

    For instance, to call the Consulate in Guadalajara (from Ajijic, Puerto Vallarta or Cancun...anywhere in Mexico): 01-333-268-2100

    Locally you would dial the number shown.

    For instance to call the Consulate in Guadalajara (when in Guadalajara): 333-268-2100

    From cellular to cellular (within Mexico) dial the 10 digits of the cellular.

    For example: 331 123 1234

    From a Mexican land line to a Mexican cellular phone (local) you would dial 045 + the 10 digits of the cellular.

    For Example 045 331 123 1234

    From the US and Canada to a Mexican cell phone you dial 011 + 52 + 1 + 10 digits of the cellular.

    For example: 011 52 1 331 123 1234

  • Emergency and Useful Phone Numbers

    Keep these phone numbers close at hand for any emergencies that might occur. You do not need a phone card to call 3-digit emergency numbers from a pay phone.

    • Emergency 066
    • Red Cross 065
    • Police 060
    • Directory assistance 040
    • Tourist protection and information 01 800 903 9200 or 01 800 987 8224, from the U.S. and Canada 1 800 482 9232 or 1 800 401 3880

  • Other Useful Phone Numbers

    Chapala: 765-4444

    Ajijic:766-1760

    Ministerio Publico:765-2415

    Transito: 765-4747

    Protection Civil (Chapala): 765-2851

    (Jocotepec): 763-1804

    Fire station: 766-3615

    Chapala IMSS:765-4990
    Clinica Ajijic: 766-0662, 766-0500
    Clinica Maskaras: 765-4805
    Clinica Ma. Auxiliadora (Jocotepec): 763-0651
    Cruz Roja: 765-2308
    Cruz Roja Emergency: 065
    Chapala: 765-5600 to 09
    Ajijjic: 766-1760
    San Juan Cosala: 761-0350
    Jocotepec: 763-0006

    Protection Civil: 766-3615

    Taxis

    Ajijic: 766-0674
    Chapala: 765-3511

    Towing: 765-4280
    Telephone: 766-2131
    Telephone Repairs: 050
    Water Commission: 766-0423
    Hacienda (tax office): 765-2064  

    Post Office 

    Ajijic: 766-1888
    Chapala: 765-2085

  • Voice-over-internet

    Voice-over-internet or VOIP is a popular way for people residing in Mexico to use their high-speed internet access to place very economical international telephone calls. Skype and Vonage are examples of service you can get here in the lakeside area.

    For more information about these services, see getting international calling service...

  • Getting TV in Lake Chapala, Mexico

    Satellite TV

    There are several options for getting television in the lakeside area, both cable and satellite.

    The cable television companies in Mexico are getting much better. In the Lakeside area, there are currently two cable companies offering service. To learn more about cable television, see "Getting TV in Lake Chapala ".

    In addition to the Mexican cable service, two English-language small-dish satellite systems that have strong enough signals to be easily received in central Mexico are the DISH Network from the USA, and Star Choice from Canada.

    The Star Choice system has the stronger signal of the two in Mexico. With its larger 26 by 36 inch elliptical satellite dish, one can receive all of its programming from both of its two satellites as far south as Jalisco. Star Choice offers 477 channels, 47 of which are in HD.

    Although DISH Network has special signup prices in the US, their signals are so weak that once you get here with the equipment provided, you will need to buy an additional satellite dish to get the satellite programming packages. If you are already in Mexico and don’t have any of the equipment, either system is available here.

    To learn more about satelle television, see "Getting TV in Lake Chapala". 


  • Mexican Stamps

    Getting Mail Service in Lake Chapala, Mexico

    You can get either a Mexican PO box or one through Mail Boxes etc and a couple of other services here in Lake Chapala.

  • Type of Mail Service

     How to get a Mexican Post Office Box:

    correos de mexico

     

    To get a P.O. BOX in Ajijic and Chapala PostOffice you will need:

    1.  Copy of your Passport
    2.  Proof of address
    3.  Pay the Annual fee for $300.00 pesos (double from last year)  It does not matter if you pay in January or November, you have to pay  $300.00 pesos. The fee cover from January - December.  In other words:  If you get your P.O. Box in November or December then you have to pay again January for the following year.

    Addresses

    Chapala

    Ramon Corona 29 No. 2
    01-376-765-2085

    Ajijic   
    Colon Sur 2 No. 3   
    01 376 766 1888

    Mail Boxes etc in Lake Chapala Mexico

    To Set Up a Mail Boxes, Etc. (MBE) Account:

    With an MBE account, you can get books from Amazon (no duty, but MBE charges handling, which can be pretty pricey), cards and letters from friends in the States, forwarded mail, magazines, etc.

    You don’t want to order anything from the States or the Internet because you will be charged almost 100% duty on anything. A friend, as a joke, sent me a box of Butter Buds, did not take the packets out of the box, and I was charged $12.00 duty! Expensive box...I think we framed them. 

    You will have an address at MBE in Laredo and a post office box at Lakeside. All your mail goes to Laredo, and then every 4-5 business days, it comes to the San Antonio Tlayacapan office where you pick it up.

    You don’t want to order anything from the States or the Internet because you will be charged almost 100% duty on anything. A friend, as a joke, sent me a box of Butter Buds, did not take the packets out of the box, and I was charged $12.00 duty! Expensive box...I think we framed them.

    You will have an address at MBE in Laredo and a post office box at Lakeside. All your mail goes to Laredo, and then every 4-5 business days, it comes to the San Antonio Tlayacapan office where you pick it up.

    We pay about $30 a month every six months for this service.  However, people can share mailboxes and you can duplicate the key to the box yourself. 

    Here's the contact info for MBE:

    Mail Boxes Etc. # MX0071
    CARRETERA CHAPALA-JOCOTEPEC #144, COLONIA SAN ANTONIO TLAYACAPAN
    45915 CHAPALA , JALISCO , MEXICO
    Phone: 011-52-376-766-0647 

    Click here to go to their web site...

    Hours of Service:

    Products & Services

    Mailing and Shipping Services
    Stamps & Metered Mail
    TotalShipping™ (Freight Shipping)
    Mail Box Services
    Express Delivery of Documents and Packages

    Packing and Moving Services
    Packing and Moving Boxes

    Copy and Print Services
    Full Service Black & White Copies
    Printing Services: Business Cards, Envelopes and Letterheads
    Binding
    Laminating
    Collating
    Full Range of Finishing Services

    Communication and Business Services
    Fax Services, Send and Receive

    Additional Products and Services
    Office Products and Supplies
    Rubber Stamps

    Handy Mail Forwarding

    To Set Up a Handy Mail Account:

    HANDY MAIL

    Handy Mail is a twice weekly mail forwarding service from Laredo, Texas, serving all the communities along the north shore, Ajijic, Chapala, San Antonio Tlayacapan, La Floresta, San Juan Cosala, Racquet Club, Jocotepec, Lake Chapala, Mexico. You can receive mail from people worldwide at a United States address. We also give all members free Vonage phone calls and free internet.

    We can give you a box number now via email or phone (USA/Canada call 210-200-8776. Pay when you arrive, no charge until you begin receiving mail.

    PRICES

    For payment on a monthly basis the charge is $27.00 USD per month.
    For a six month account paid in full the change is $144 ($24 per mo. ..a saving of $18 USD)
    For a 1 year account paid in full the charge is $264 (a saving of $27 USD equaling one month free)
    We have big boxes, better & faster service, email advisory when the mail is in, and mail forwarding when you travel.

    Click here for Handy Mail web site.

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