CFE: Comision Federal de Electricidad

765-3998,  765-2232 ,  765-2250
After hours: Dial 071

Chapala -  Directions: Drive as if you are going to Soriana from Chapala. Turn right at the Pemex and take another hard right almost immediately. It is about 4 doors down on the right before you come to the "T" intersection.

Everyone in Mexico receives their electric bill on a bi-monthly basis (every two months).

January-February
March-April
May-June
July-August
September-October
November-December

Your Electric Bill

Usually, it is placed underneath your door at your home, or in the mailbox, if you have one. I have noticed that by the time I receive my bill, I usually don't have that much time until the due date to make the payment. I usually mark the calendar and know more or less when I should be receiving a bill, in case it does not arrive on time, so I can go and check how much is owed. This way I avoid having the power cut off. If the electricity does get cut off, the meter has a little clip placed on it. A reconnection fee has to be paid, and it may take a day or so until your power is turned back on.

When we first came here, we forgot to pay it, because we didn't get a bill. When we finally realized it, we went to CFE in Chapala. Our electricity had never been shut off (they didn't want to take the time to come out to our village!), but we still had to pay a connection fee of $115 pesos (around $11 USD).

You can also go on their website and see your bill. The website is also in English, and the link below will take you right to it. In order to register to see your bill online, you must have a previous bill at hand to enter the information that it will ask you for.

You will also notice that you can pay your bill online. However, you must be a cardholder at one of the banks on the list in order to do this. If you are a cardholder, you can click on the link, and it will redirect you to the bank's website to pay for your bill. It may be worth it to go to your local bank where you have an account, and ask for some information on how to do this.

If you cannot pay your bill online, the bottom portion of your electric bill shows where you can go and pay it. As long as your bill is not overdue, you may take your bill to any of the local banks, or another handy option is to take your bill to "Soriana" the Supermarket in Chapala and pay it at the register after you have done your grocery shopping for the day! You can also pay your electric and telephone bills at any Oxxo.

If you have questions, you can call the electric company's customer service line directly from your landline by dialing 071. This service is usually in Spanish. However, if you ask to speak to someone in English, they may be able to transfer you if there is anyone available.